Shipping policy
Delivery
We generally ship with our shipping partner DHL, either as a package or as merchandise mail.
Of course, your packages will be shipped worldwide sustainably - at no additional cost to you. We use climate-friendly shipping via DHLΒ GoGreen. This offsets the CO2 emissions generated during transport by investing in climate protection projects.
Items with different delivery times will be shipped in one package. The shipping date is determined by the item with the longest delivery time.
We generally do not make partial deliveries.
If an item is no longer available, we will inform you immediately by email. Payments already made will, of course, be refunded immediately upon cancellation of an item or an order.
Shipping Conditions
Final shipping costs are calculated and displayed at checkout. The shipping rates listed below apply to standard deliveries; for certain items (e.g. oversized or certain brands), different shipping charges or delivery restrictions may apply, which will be indicated at checkout.
Germany
Shipping costs for deliveries within Germany are 4.95 EUR. Shipping is free for orders over 69 EUR.
We charge return shipping costs for returns within Germany. More information on returns can be found here.
European Union (EU)
Shipping costs for deliveries within the European Union are 7.95 EUR. Shipping is free for orders over 99 EUR.
The EU countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Europe (Non-EU)
Shipping costs for deliveries to European countries outside the EU are 9.95 EUR. Shipping is free for orders over 149 EUR.
The European non-EU countries include: Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Iceland, Liechtenstein, Montenegro, North Macedonia, Norway, Republic of Moldova, San Marino, Switzerland, Serbia, Vatican City, United Kingdom.
For some countries, additional customs duties, taxes, and/or other fees may apply, which we cannot cover. These always depend on the contents of the package or the value of the goods and may vary accordingly.
International
Shipping costs for worldwide deliveries to non-EU countries are 14.95 EUR. Shipping is free for orders over 249 EUR.
The other countries include: USA, Canada, United Arab Emirates, Australia, Hong Kong Special Administrative Region, Israel, Japan, South Korea, Malaysia, New Zealand, Singapore, Ukraine.
For some countries, additional customs duties, taxes, and/or other fees may apply, which we cannot cover. These always depend on the contents of the package or the value of the goods and may vary accordingly.
We unfortunately cannot deliver to countries outside the ones listed above.
Contact us
If you have any questions or need assistance, please contact our customer service:
- WhatsApp: +49 89 416173787
- Email: support@littlegreenhorn.de